Vilkår

Welcome to hokawear.co.uk. These Terms of Sale explain the conditions governing purchases made through our website, including product listings, order submission, payment, contract formation, delivery, cancellations, returns, refunds, and the responsibilities of customers when purchasing goods online.

Our website offers a selection of HOKA footwear, running shoes, trainers, walking shoes, activewear, clothing, and related accessories for customers in the United Kingdom. We aim to provide clear purchasing information so that customers can review their selections, understand the applicable conditions, and make informed decisions before completing an order.

Please read these terms carefully before purchasing. By submitting an order, you acknowledge that you have had the opportunity to review the relevant product information and purchasing conditions.

These Terms of Sale operate alongside our Shipping and Delivery Policy, Returns and Refunds Policy, Order Cancellation Policy, Payment Options Policy, and Privacy Policy. If any provision conflicts with a mandatory legal requirement, the applicable law takes precedence.

1. Scope of These Terms

These Terms of Sale apply to purchases submitted through hokawear.co.uk by customers buying goods for purposes that are wholly or mainly outside their trade, business, craft, or profession, as well as other purchasers where relevant.

They govern the commercial arrangements associated with an order, including the information displayed before purchase, the order submission process, payment arrangements, fulfilment, and the procedures that may apply if a problem arises.

These terms should be read together with the information displayed on the relevant product page and during checkout.

Certain products or services may have additional conditions where these are clearly presented before the purchase is completed. Such conditions must be consistent with applicable law and the contractual information provided to the customer.

Nothing in these terms excludes or restricts statutory consumer rights that cannot lawfully be excluded or restricted.

2. Product Listings and Descriptions

We aim to present product information in a clear and useful manner so that customers can understand the main characteristics of the goods offered through hokawear.co.uk.

Product listings may include photographs, descriptions, sizes, colours, materials, specifications, prices, and other information relevant to the purchase.

Customers should review the details on the individual product page before adding an item to the shopping basket.

Although we aim to keep listings accurate, occasional typographical errors, technical display issues, or outdated information may occur. Product availability and listed variations may also change.

If you notice a discrepancy or require clarification about an item, please contact customer support before placing your order where possible.

Product photographs are intended to illustrate the goods. Display settings, lighting, and differences between screens may affect how colours appear. Such differences do not remove a customer’s statutory rights if the goods supplied fail to conform to the contract.

3. Product Availability

The availability of products, sizes, colours, and other variations may change as orders are received and stock information is updated.

An item displayed on the website is not necessarily guaranteed to remain available until checkout has been completed and the order has been accepted in accordance with the applicable ordering process.

In some circumstances, a product may become unavailable because of stock discrepancies, fulfilment limitations, or an unexpected operational issue.

If we discover that an order cannot be fulfilled, we will review the circumstances and communicate the appropriate next steps.

Where a binding contract has already been formed, any cancellation or other action must comply with the contract and applicable law. We do not have an unrestricted right to cancel an accepted order simply because fulfilment becomes inconvenient.

If payment has been collected for goods that cannot be supplied and a refund is due, the refund will be handled in accordance with the applicable legal requirements.

4. Product Selection and Shopping Basket

Customers may use the website’s shopping features to select products, quantities, sizes, and colours where those options are available.

Before proceeding to checkout, please review your basket carefully to ensure that it contains the intended items and quantities.

You should also check any product variations, delivery information, and applicable promotional adjustments.

Adding an item to the basket does not, by itself, establish that the item has been reserved or that a purchase contract has been formed.

Products may remain subject to availability and the order acceptance process described in these terms.

If you identify an error before submitting the order, please correct it in the shopping basket or checkout interface where possible.

5. Placing an Order

To place an order, customers must follow the instructions presented on hokawear.co.uk and provide the information required to complete checkout.

Depending on the available features, this may include contact details, billing information, delivery details, selected products, and payment information.

Before submitting the purchase, please review the order summary carefully. In particular, confirm the products, quantities, sizes, colours, delivery address, applicable charges, and total amount payable.

You are responsible for checking that the information supplied is accurate to the best of your knowledge.

If an error is discovered after submission, contact customer support as soon as possible. Whether a correction can be made depends on the order status and the relevant fulfilment arrangements.

Submitting an order constitutes an offer to purchase the selected goods under the conditions presented during checkout. Contract formation is governed by the order acceptance process communicated on the website.

6. Order Acknowledgement and Contract Formation

After you submit an order, you may receive an acknowledgement confirming that the order details have been received.

An acknowledgement of receipt does not necessarily mean that the order has been finally accepted or that a binding contract has already been formed.

The applicable checkout information and order communications will indicate how acceptance is communicated.

Where a separate acceptance confirmation is provided, the purchase contract will be formed in accordance with the stated process and applicable law.

Customers should retain their order acknowledgement, acceptance confirmation, and any relevant transaction references.

If you receive a message indicating that an order has been received but cannot determine whether it has been accepted, please contact customer support before submitting another purchase.

Nothing in this section permits us to disregard a binding contract once it has been formed.

7. Prices and Total Purchase Cost

Product prices are displayed on the relevant listings and should be reviewed again during checkout before the order is submitted.

The total purchase cost may include the price of each selected product, applicable discounts, delivery charges, and any taxes or other charges that must be disclosed.

The checkout summary is the relevant reference for the amount payable for the order being placed.

If a promotional code or discount is available, please check whether it applies to the products in your basket and whether additional conditions must be met.

If the total displayed at checkout differs from what you expected, review the order details before proceeding.

We aim to display pricing information clearly and to comply with applicable UK rules governing price transparency and consumer contracts.

8. Pricing Errors and Corrections

We take reasonable care when displaying product prices and promotional information. However, a technical problem or human error may occasionally result in an incorrect listing.

If a material pricing discrepancy is identified before a contract is formed, we may need to correct the listing and explain the available options before proceeding with the order.

If a binding contract has already been formed, the consequences of a pricing error will depend on the contractual circumstances and applicable law.

We will not assume that an order can be cancelled automatically simply because a price has changed or an error is later identified.

If you notice an apparent discrepancy, please contact customer support and provide the relevant product or order details.

Any correction, cancellation, or refund will be handled in accordance with the circumstances and applicable legal requirements.

9. Payment and Transaction Processing

Customers must complete payment using a method supported by the checkout page.

The available options may include eligible debit or credit cards, digital wallets, or other electronic payment services, depending on the payment facilities in operation at the time of purchase.

Transactions may be subject to authorisation, verification, or security checks carried out by the payment provider or financial institution.

A pending payment authorisation is not necessarily the same as a completed charge.

If a payment fails or remains pending, customers should review the information provided during checkout and avoid submitting repeated payments until the status of the original transaction is understood.

If a payment-related issue remains unresolved, please contact customer support with the relevant order reference.

Customers must be authorised to use the payment method submitted for an order and must not knowingly provide false payment information.

10. Payment Security

Payment information may be processed through third-party payment providers that operate their own transaction and authentication systems.

Depending on the payment method, customers may be required to complete additional verification before a transaction can proceed.

We aim to use appropriate arrangements to support secure payment processing and protect relevant information.

Customers should keep their payment credentials confidential and should not disclose banking passwords, full card security details, or one-time authentication codes through ordinary messages.

If you suspect that a payment method has been used without permission, contact your bank or card issuer promptly and notify us if the transaction relates to an order placed through hokawear.co.uk.

Further information about the handling of payment-related personal information is provided in our Privacy Policy.

11. Promotions and Discount Offers

Promotional offers, discount codes, and special prices may be made available on hokawear.co.uk from time to time.

Each offer may have specific eligibility conditions, including restrictions on selected products, minimum purchase values, code usage, or combining discounts.

Customers should review the relevant offer information before applying a promotion.

Where a discount is successfully applied, the checkout summary should display the adjusted amount before the order is submitted.

If a discount does not appear as expected, check that the conditions have been satisfied and that the relevant products are included in the offer.

If a discrepancy remains, contact customer support before completing the purchase where possible.

Promotional conditions will be applied subject to applicable law and will not remove statutory consumer rights.

12. Delivery Arrangements

Delivery options and any applicable charges will be displayed during checkout or communicated through the relevant order information.

The available delivery service may depend on the destination, product availability, and fulfilment arrangements.

Customers must provide a complete and accurate delivery address. Incorrect or incomplete details may result in delays or other delivery difficulties.

Estimated delivery dates are intended to provide guidance unless a specific date or deadline has been expressly agreed.

We aim to fulfil accepted orders within the applicable delivery period. Where no other period has been agreed, UK consumer law generally requires delivery without undue delay and within 30 days, subject to the applicable legal conditions.

If a delivery issue arises, please refer to our Shipping and Delivery Policy or contact customer support.

The delivery terms do not limit any statutory remedy available where goods are not delivered in accordance with the contract.

13. Risk and Ownership of Goods

For consumer purchases, the risk of loss of or damage to goods generally remains with the trader until the consumer, or a person nominated by the consumer other than the carrier, takes physical possession of the goods.

An exception may apply where the consumer independently commissions a carrier that was not offered by the trader, in accordance with the applicable statutory conditions.

Payment and ownership arrangements may be subject to the terms of the contract and applicable law.

Nothing in these terms is intended to transfer delivery risk to a consumer earlier than permitted by law or to remove any remedy available if goods are lost or damaged before the relevant transfer of risk.

If a parcel appears to be missing or arrives damaged, please contact customer support so that the circumstances can be reviewed.

14. Order Changes and Amendments

If you need to change an order after submission, contact customer support as soon as possible.

Depending on the stage of fulfilment, it may be possible to correct certain details, such as a product variation or delivery address.

Once an order has been allocated, packed, or dispatched, changes may be restricted by operational or carrier limitations.

We cannot guarantee that every requested amendment will be possible.

Please wait for confirmation before assuming that a change has been completed.

If an amendment cannot be made, the available alternatives will depend on the order status, the applicable cancellation rules, and any statutory rights that apply.

15. Cancellation Before Dispatch

Customers who no longer wish to proceed with an order should contact customer support promptly.

Where an order has not progressed too far through fulfilment, it may be possible to cancel it before dispatch.

The ability to stop an order depends on its current status and whether the relevant fulfilment process can still be interrupted.

Submitting a cancellation request does not automatically mean that the order has been cancelled. Please wait for confirmation.

If an order has already been dispatched, the appropriate procedure may involve delivery arrangements or a return after receipt.

For detailed instructions, please consult our Order Cancellation Policy.

16. Statutory Cancellation Rights for Distance Contracts

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a right to cancel eligible distance contracts for goods within 14 days of receiving them, subject to statutory conditions and exceptions.

For a single item, the cancellation period generally ends 14 days after the day on which you, or someone nominated by you other than the carrier, takes physical possession of the goods.

For an order containing multiple goods delivered separately, the period generally runs from the day after physical possession of the last item is taken.

To exercise the statutory right, you must clearly notify us of your decision to cancel before the relevant deadline. You generally then have a further 14 days to return the goods.

You do not normally need to provide a reason for exercising this right.

Certain statutory exceptions apply to specific goods or contracts where the legal conditions are met. Any such exception will be assessed according to the nature of the goods and the circumstances.

These statutory rights are separate from our voluntary returns arrangements.

17. Returns and Refunds

We offer 30-day free returns for eligible purchases, subject to the conditions set out in our Returns and Refunds Policy.

Customers should follow the return instructions provided for the relevant order so that the returned goods can be identified and processed correctly.

Refunds will generally be made using the original payment method unless another arrangement is expressly agreed and legally permitted.

The time and procedure for a refund depend on the reason for the return, the order status, and the applicable contractual or statutory requirements.

For statutory cancellation, reimbursement is generally due without undue delay and within the applicable legal deadline. In certain circumstances, reimbursement may be withheld until the goods have been received back or evidence of their return has been supplied, whichever occurs first.

If a product is faulty or misdescribed, different remedies may apply under the Consumer Rights Act 2015.

Our voluntary returns conditions do not remove statutory rights relating to non-conforming goods.

18. Conformity, Quality, and Product Remedies

Goods supplied to consumers must generally be of satisfactory quality, fit for a particular purpose where the relevant conditions apply, and as described under the Consumer Rights Act 2015.

If a product does not meet these requirements, the consumer may have rights to reject the goods, obtain a repair or replacement, receive a price reduction, or exercise a final right to reject, depending on the circumstances.

The short-term right to reject generally applies within 30 days of delivery for qualifying goods, subject to the statutory rules and exceptions.

The relevant remedy depends on the nature of the problem, the time since delivery, and whether any statutory conditions have been met.

Customers who believe that an item is faulty, damaged, or materially different from its description should contact customer support and explain the issue.

Nothing in these Terms of Sale excludes or restricts the consumer rights that apply to goods supplied under a contract.

19. Customer Responsibilities

When purchasing through hokawear.co.uk, customers should provide accurate information, review the order summary, and use the website in accordance with applicable law.

Customers must not knowingly use another person’s payment details without authorisation, submit fraudulent orders, or interfere with the website’s purchasing functions.

Please keep order confirmations and relevant transaction information until the purchase has been completed and any associated issue has been resolved.

If you identify an error in an order, contact customer support promptly so that the available options can be reviewed.

These responsibilities do not remove any legal obligations that apply to us as the seller or restrict statutory consumer protections.

20. Website Availability and Technical Errors

We aim to maintain a reliable purchasing process, but website functions may occasionally be affected by maintenance, technical faults, connectivity problems, or third-party service interruptions.

A temporary interruption may affect the display of product information, checkout, payment processing, or order communications.

If you experience an error while submitting an order, check whether an order acknowledgement or payment confirmation has been received before trying again.

This can help reduce the risk of accidental duplicate orders.

If you cannot establish whether a transaction was completed, contact customer support with the information available.

Technical issues will be reviewed in light of the relevant circumstances and applicable contractual obligations.

21. Liability and Consumer Protection

Nothing in these Terms of Sale excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

We remain subject to the applicable legal obligations concerning product conformity, delivery, refunds, cancellation rights, and other consumer protections.

Where a loss or dispute arises, the assessment of responsibility will depend on the facts, the contract, and applicable law.

Nothing in these terms removes a remedy that a consumer is legally entitled to exercise.

22. Personal Information and Order Administration

Information provided during checkout and subsequent communications may be used to administer the purchase, arrange delivery, process payment, handle returns, and respond to relevant enquiries.

We may share necessary information with payment providers, delivery companies, fulfilment services, and other service providers involved in completing the transaction.

Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Customers should ensure that the information supplied is accurate and should avoid including unnecessary confidential details in customer support messages.

For further information about data collection, retention, sharing, and individual rights, please consult our Privacy Policy.

23. Complaints and Dispute Resolution

If you have a concern about a purchase, product, payment, delivery, or refund, please contact customer support through the contact options published on hokawear.co.uk.

Provide your order reference where applicable and explain the issue clearly, including any steps already taken to resolve it.

We aim to review complaints fairly and explain the available options based on the circumstances.

If the issue cannot be resolved directly, you may seek independent consumer advice or pursue a remedy through the appropriate legal process.

Nothing in this section prevents you from contacting a relevant regulator or exercising a legal right available to you.

24. Governing Law

These Terms of Sale are intended primarily for customers purchasing through hokawear.co.uk in the United Kingdom.

The terms are governed by the applicable laws of the relevant part of the United Kingdom, subject to any mandatory consumer protection rules that apply to the purchase.

Nothing in this section deprives a consumer of protections available under mandatory law or restricts access to a court where such a restriction would be unlawful.

Any dispute will be considered in accordance with the applicable contractual arrangements and legal requirements.

25. Changes to These Terms of Sale

We may update these Terms of Sale to reflect changes in our website, ordering procedures, payment arrangements, fulfilment processes, or legal obligations.

The current version will be published on hokawear.co.uk.

Customers should review the applicable terms before placing an order.

An updated version will not automatically alter a binding contract already formed or remove statutory rights that have already arisen.

Where a change requires specific notice or agreement under applicable law, we will take the appropriate steps.

26. Severability and Waiver

If any provision of these Terms of Sale is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited only as necessary to address the legal issue, where permitted.

If we do not immediately enforce a provision, this does not necessarily mean that we waive our right to rely on it later.

Nothing in this section authorises the exclusion of a consumer protection that must remain available under applicable law.

27. Contact Us About a Purchase

If you have questions about these Terms of Sale, an existing order, a product listing, payment, delivery, cancellation, or a refund, please use the customer support contact options published on hokawear.co.uk.

When contacting us about a purchase, include your order number and identify the relevant product or transaction where appropriate.

Please avoid sending full payment card details, passwords, card security codes, or one-time authentication codes through ordinary messages.

We aim to review purchase-related enquiries and provide relevant information about the next steps.

28. Our Commitment to Clear Sales Conditions

At hokawear.co.uk, we aim to make the purchasing process understandable by providing relevant product information, presenting order totals before checkout, explaining delivery arrangements, and identifying the procedures for cancellations and returns.

We recognise that customers should be able to understand the conditions of a purchase and the protections available when a product or transaction does not meet expectations.

These Terms of Sale are intended to explain the principal arrangements governing purchases through our website while preserving the rights and remedies available under UK consumer law.

Thank you for shopping with hokawear.co.uk. We appreciate your interest in our footwear and sportswear collections and aim to provide a clear and responsible online purchasing experience.