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Welcome to hokawear.co.uk. These Terms of Use explain the conditions that apply when you access, browse, or interact with our website. They cover acceptable website use, intellectual property, product information, external links, website availability, user responsibilities, and the procedures that may apply if misuse or a technical issue occurs.
hokawear.co.uk provides an online shopping environment featuring HOKA footwear, running shoes, trainers, walking shoes, activewear, clothing, and related accessories for customers in the United Kingdom.
By accessing or using our website, you agree to comply with these Terms of Use and the applicable laws and regulations. If you do not agree with these terms, please discontinue using the website.
These terms should be read alongside our Privacy Policy, Cookie Policy, and Terms of Sale. They govern the use of the website and are distinct from the contractual conditions that apply when you purchase products.
Nothing in these terms excludes or limits any consumer right or other legal protection that cannot lawfully be excluded or limited under UK law.
1. Purpose of Our Website
hokawear.co.uk is designed to provide visitors with access to product listings, shopping features, informational pages, and customer support resources relating to footwear, sportswear, and associated product categories.
You may use the website to explore available products, review descriptions and specifications, compare options, read published policies, and make enquiries through the contact facilities provided.
Certain features may require you to submit information, follow specific instructions, or complete additional steps before they can be used.
We aim to maintain a website that is useful, accessible, and straightforward to navigate. However, the availability of individual products, functions, and information may change as the website is updated.
Your use of the website must remain consistent with these terms, applicable law, and the rights of other individuals.
2. Acceptance of These Terms
These Terms of Use apply whenever you access or use hokawear.co.uk, including when you browse product pages, use search or navigation features, interact with available website functions, or contact customer support.
By continuing to use the website, you acknowledge that you have had the opportunity to read these terms.
If a particular feature is subject to additional conditions, those conditions may apply where they are clearly presented and legally enforceable.
Where a separate agreement governs a purchase, the relevant purchase terms apply to that transaction alongside these website-use conditions.
If you disagree with any provision of these terms, you should stop using the relevant website features.
We may revise these terms from time to time in accordance with the provisions below.
3. Eligibility and Lawful Use
You may use hokawear.co.uk only for lawful purposes and in a manner consistent with these terms.
If you are under 18, you should use the website with the involvement of a parent or legal guardian where appropriate. Purchases must be made by someone legally capable of entering into the relevant contract, subject to applicable law.
You must not use the website in a way that infringes another person’s rights, violates applicable legislation, or interferes with the proper operation of our services.
You are responsible for ensuring that your use of the website complies with the laws and regulations applicable to you.
We reserve the right to take reasonable and lawful steps to address misuse, security risks, or conduct that materially interferes with the website or other users.
Any action taken under this section remains subject to applicable legal requirements and consumer protections.
4. Permitted Website Activities
Visitors may use the website for ordinary personal browsing, product research, purchasing, and legitimate enquiries.
You may view product descriptions, navigate between categories, use available search functions, and refer to our published policies for personal informational purposes.
You may also contact us to request clarification about website content or a product listing.
Your permission to use the website does not grant you ownership of its content, design, software, or other protected materials.
You must not treat access to the website as permission to reproduce substantial portions of its content, commercially exploit its materials, or use its technical functions for purposes beyond those reasonably intended.
Any use of website content beyond ordinary browsing must comply with applicable intellectual property law and any relevant permissions or licences.
5. Prohibited Activities
To protect the website, our customers, and the integrity of our services, you must not engage in activities that are unlawful, deceptive, abusive, or technically harmful.
Prohibited conduct includes:
- Using the website to commit fraud or facilitate unlawful activity.
- Submitting knowingly false information or impersonating another person.
- Attempting to gain unauthorised access to website systems, administrative areas, or other users’ information.
- Introducing malware, malicious code, or other harmful material.
- Interfering with website performance, security controls, or normal functionality.
- Attempting to bypass access restrictions or technical safeguards.
- Using the website to distribute unsolicited or unlawful promotional material.
- Collecting personal information about other users without an appropriate legal basis.
- Using automated systems to overload, disrupt, or improperly extract website content.
- Copying or exploiting website materials in a way that infringes intellectual property rights.
This list is illustrative rather than exhaustive. Other conduct may also be prohibited where it violates these terms or applicable law.
We may investigate suspected misuse and take proportionate action where reasonably necessary and legally permitted.
6. Product Information and Website Content
We aim to provide useful descriptions, photographs, specifications, and other information about the products displayed on hokawear.co.uk.
However, website content may occasionally contain typographical errors, formatting problems, outdated information, or technical inaccuracies.
Product availability, colour options, sizing information, and other details may change as listings are updated.
Customers should review the information on the relevant product page before making a purchase. If a detail is unclear or appears inconsistent, please contact customer support for clarification.
Images are intended to illustrate the products. Differences in display settings, screen technology, or lighting may affect how colours and other visual characteristics appear.
Nothing in this section permits us to supply goods that fail to meet the requirements of the applicable contract or removes any statutory rights relating to inaccurate descriptions or non-conforming products.
7. Intellectual Property Rights
Unless otherwise stated, rights in the website’s original text, page layouts, graphics, design elements, software, and other materials may belong to the relevant rights holder or be used under an applicable licence.
These materials may be protected by copyright, trade mark, design, database, or other intellectual property laws.
You may view and use website content for ordinary personal browsing and other purposes permitted by law.
You must not reproduce, republish, modify, distribute, commercially exploit, or create derivative works from protected materials without the necessary permission, except where such activity is permitted by applicable law.
Nothing in these terms transfers ownership of intellectual property to you.
If you believe that content on the website infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain the nature of your concern.
We will review relevant reports and consider appropriate action in accordance with applicable law.
8. Trade Marks and Brand References
Product names, logos, trade marks, and other brand identifiers displayed on hokawear.co.uk may belong to their respective owners.
Such identifiers may be used to describe or identify relevant products, where applicable.
Their appearance on the website does not, by itself, establish ownership of those marks by hokawear.co.uk or imply an affiliation, authorisation, sponsorship, or endorsement that has not been expressly established.
You must not use any trade mark or brand identifier from the website in a manner that is misleading, infringes the rights of its owner, or violates applicable law.
If you are uncertain whether a proposed use is permitted, obtain appropriate permission or independent advice before proceeding.
9. Accuracy of Information Provided by Users
When using website features that require information from you, you should provide details that are accurate, relevant, and not misleading.
This may include information submitted through customer support forms, product enquiries, feedback facilities, or other available communication channels.
You must not knowingly submit false claims, fraudulent order information, or information intended to mislead another person.
If you discover that information you have submitted is incorrect, please contact us where the correction is relevant to an ongoing enquiry or transaction.
We may request clarification where reasonably necessary to understand a message, verify an order-related request, or protect personal information from unauthorised disclosure.
Any collection, use, and retention of information supplied by users is subject to our Privacy Policy and applicable data protection requirements.
10. Customer Communications
The contact options provided on hokawear.co.uk are intended for genuine questions, feedback, and requests relating to the website or its products.
When contacting us, please communicate clearly and respectfully and provide only the information relevant to your enquiry.
You must not use customer communication channels to send unlawful threats, abusive content, malicious files, fraudulent requests, or repeated messages intended to disrupt our operations.
We aim to review legitimate enquiries and respond where reasonably practicable.
Response times may vary according to the nature and complexity of the enquiry, the information supplied, and operational circumstances.
We may retain relevant correspondence for customer support, record-keeping, security, or legal purposes, in accordance with our Privacy Policy.
11. User-Submitted Content and Feedback
If you submit feedback, suggestions, comments, or other material through an available website feature, you are responsible for ensuring that the content is lawful and does not infringe another person’s rights.
You should not submit confidential information, another person’s personal information without an appropriate basis, or material that you are not entitled to share.
Where you provide feedback about our website, you permit us to consider and use that feedback for relevant operational purposes, subject to applicable law and any rights you retain in the material.
This does not automatically transfer ownership of your intellectual property to us.
If a website feature allows public submissions, additional conditions may apply to the handling, display, or moderation of that content. Such conditions will be provided where relevant.
We may remove or restrict content where we reasonably consider that it violates applicable law, infringes rights, or presents a material security or operational risk, subject to any legal obligations that apply.
12. Website Availability and Maintenance
We aim to keep hokawear.co.uk available and functional, but uninterrupted access cannot be guaranteed.
The website may occasionally become unavailable because of scheduled maintenance, technical faults, hosting problems, software updates, connectivity issues, or events affecting third-party services.
Some features may be temporarily restricted while an issue is investigated or resolved.
Where reasonably practicable, we aim to address significant technical problems and restore normal functionality.
However, we do not guarantee that every page, product listing, or function will remain available at all times.
Nothing in this section overrides any obligation relating to an accepted purchase or any other duty that must be performed under applicable law.
13. Technical Compatibility and Security
Website performance may vary according to the device, operating system, browser, network connection, and software configuration used to access it.
Customers should use supported and reasonably up-to-date software where possible and take appropriate steps to protect their own devices.
You must not attempt to compromise the security of the website or interfere with systems used to operate it.
We may use appropriate technical measures to detect suspicious activity, maintain service integrity, and protect relevant information.
No online system can be guaranteed to be entirely free from security risks. Customers should remain cautious when receiving unexpected messages or payment requests that claim to relate to the website.
If you identify a possible security issue, please notify us through the published contact options rather than attempting to exploit or publicly expose the vulnerability.
14. External Links and Third-Party Services
hokawear.co.uk may provide links to external websites or services for purposes such as payment processing, delivery tracking, or accessing additional information.
External services operate independently and may have their own terms, privacy notices, security practices, and availability conditions.
We do not control every aspect of these external websites and cannot guarantee the accuracy, availability, or security of their content.
The presence of a link does not automatically constitute an endorsement of the external website or its products and services.
Before providing personal information or completing an action on a third-party website, you should review the relevant terms and privacy information.
If an external service is used to complete a purchase or delivery process, the contractual responsibilities of the relevant parties will be determined by the applicable arrangements and law.
15. Privacy and Cookies
Your use of hokawear.co.uk may involve the processing of personal information and the use of cookies or similar technologies.
Information may be processed to operate website functions, respond to enquiries, administer purchases, maintain security, and perform other activities described in our Privacy Policy.
Cookies and similar technologies may be used for essential functions and, where appropriately enabled, optional purposes such as remembering preferences or analysing website usage.
Where applicable law requires consent before a particular technology is used, the relevant consent requirements must be followed.
You can review the available cookie controls through the website’s settings where provided. Browser settings may also allow you to manage certain cookies, although blocking them can affect functionality.
For further details, please read our Privacy Policy and Cookie Policy.
16. Links to Our Website
You may link to hokawear.co.uk where the link is lawful, does not misrepresent your relationship with us, and does not suggest an endorsement or partnership that has not been established.
Links must not be placed in a context that is deceptive, defamatory, unlawful, or likely to damage another person’s rights.
You must not frame or reproduce the website in a way that falsely presents its content as belonging to another organisation.
We may ask for a link to be removed where we reasonably consider that it creates a misleading impression, infringes rights, or violates applicable law.
Any permission to link to the website does not grant permission to reproduce protected content, logos, or other materials beyond what the law allows.
17. Automated Access and Data Extraction
Automated access to the website must not interfere with its performance, security, or intended operation.
You must not use bots, scrapers, scripts, or similar tools to overload the website, bypass technical restrictions, access non-public information, or collect personal data without an appropriate legal basis.
Automated access may be restricted where necessary to protect the website and its users.
Nothing in this section is intended to prohibit activities that are expressly authorised by us or permitted by applicable law, including legally permitted accessibility tools and other legitimate uses.
If you wish to obtain permission for a particular technical or commercial use of website content, please contact us and describe the proposed activity.
We will review the request based on its nature, technical impact, legal requirements, and any relevant rights.
18. Misuse, Restrictions, and Suspension
If we reasonably believe that website use presents a security threat, involves unlawful activity, materially disrupts the service, or breaches these terms, we may take appropriate steps to address the issue.
Depending on the circumstances, this may include limiting access to a particular function, investigating suspicious activity, removing prohibited material, or temporarily restricting use of the affected service.
Any action will be proportionate to the issue where reasonably practicable and will be subject to applicable legal requirements.
We will not use this section to remove a statutory consumer right or avoid a contractual obligation that must legally be honoured.
If you believe that access has been restricted in error, you may contact customer support and explain the circumstances.
We will review relevant information and determine whether further action is appropriate.
19. Disclaimer of Website Information
Website information is provided to help visitors understand the available products, services, and procedures.
Unless expressly stated otherwise, general website content is not intended to constitute professional, medical, legal, or other specialist advice.
Customers should consider their individual requirements when deciding whether a product is suitable for a particular activity.
Product descriptions cannot guarantee a particular fit, level of comfort, athletic result, or individual experience.
We aim to keep website information useful and accurate, but we cannot guarantee that every page will be free from typographical errors, technical display issues, or temporary inaccuracies.
Nothing in this section excludes liability for inaccurate information where such exclusion would be unlawful or restricts any rights arising under a consumer contract.
20. Liability and Legal Rights
We do not exclude or restrict liability where applicable law prohibits such an exclusion or restriction.
In particular, nothing in these Terms of Use excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If you purchase goods through hokawear.co.uk, your statutory rights concerning product quality, conformity, delivery, cancellation, and refunds remain unaffected.
The legal consequences of a website interruption, technical error, or other issue will depend on the circumstances, the relevant contract, and applicable law.
Nothing in these terms removes a legal remedy available to a consumer or prevents the exercise of a right that cannot lawfully be restricted.
21. Changes to Website Content and Features
We may update product categories, navigation, page layouts, technical functions, informational content, or other website features as our services develop.
Changes may be made to improve usability, maintain security, correct errors, or reflect operational requirements.
Some features may be added, modified, or discontinued where reasonably necessary.
Where a change affects an existing purchase or a contractual commitment, the relevant contract and applicable law will determine its effect.
We aim to keep essential customer information accessible and to avoid presenting changes in a way that misleads users about their rights or obligations.
22. Amendments to These Terms of Use
We may revise these Terms of Use to reflect changes in our website, security practices, available services, or legal obligations.
The latest version will be published on hokawear.co.uk.
We encourage visitors to review these terms periodically, particularly when using new features or services.
Where applicable law requires us to provide notice, obtain consent, or take another specific step before a change takes effect, we will follow the relevant requirements.
A revised version does not automatically change an existing purchase contract or remove rights that have already arisen.
If you do not agree with a revised term, you should discontinue the relevant website activity where appropriate.
23. Governing Law and Jurisdiction
These Terms of Use are intended primarily for visitors using hokawear.co.uk in the United Kingdom.
They are governed by the applicable laws of the relevant part of the United Kingdom, subject to any mandatory legal protections that apply to the user.
Nothing in this section deprives a consumer of protections available under mandatory law or restricts access to a court where such a restriction would be unlawful.
Any dispute arising from website use will be considered according to the circumstances, these terms, and applicable legal requirements.
24. Severability
If any provision of these Terms of Use is found to be invalid or unenforceable, that provision will be applied only to the extent permitted by law or treated as severable where appropriate.
The remaining provisions will continue to apply to the extent that they remain valid and enforceable.
This section does not authorise us to replace a statutory consumer protection with a less favourable contractual condition.
Where a provision conflicts with a mandatory legal requirement, the mandatory requirement takes precedence.
25. No Waiver
If we do not immediately enforce a provision of these terms, this does not necessarily mean that we waive the right to enforce it later.
Any waiver must be assessed according to the circumstances and applicable law.
Nothing in this section affects a right or remedy that a consumer may have under a purchase contract or statutory provision.
We aim to apply these terms reasonably and consistently while respecting legal obligations.
26. Contact Us About Website Use
If you have a question about these Terms of Use, believe that website content infringes your rights, or wish to report a technical or security concern, please use the contact options published on hokawear.co.uk.
Please describe the relevant page, feature, or activity and explain the nature of your enquiry.
For an order-related matter, include your order reference where appropriate. For an intellectual property concern, identify the material and explain the rights involved.
Do not send passwords, full payment card details, card security codes, or one-time authentication codes through ordinary customer support messages.
We aim to review enquiries and provide relevant guidance based on the information available.
27. Our Commitment to Responsible Website Use
At hokawear.co.uk, we aim to provide an online environment where visitors can explore footwear and sportswear products, access relevant information, and use available shopping features with confidence.
These Terms of Use establish expectations for lawful and responsible website use while explaining how we approach content, security, external services, and changes to our online facilities.
We recognise the importance of balancing the reliable operation of our website with respect for customer rights, privacy, and applicable UK law.
Thank you for visiting hokawear.co.uk. We encourage you to use our website responsibly and to contact us whenever you need clarification about its features, content, or published policies.